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Friday, December 5, 2008

Lounge visit

As usual, the story I have to tell today is probably not very interesting for most of you - because it's airline related and I'm the only geek around here about that... ;-) Still, I feel like sharing it with somebody. So maybe I should start it with "Dear diary..." hahaha, just kidding.

What I want to share is about something work related (somehow) I experienced a few days ago. I had the chance to visit the VIP lounge of the airport of Amsterdam. I was lucky enough that the lounge was completely unoccupied and I got a personal tour. Unfortunately I cannot show you any own photos but I have included some photos from the promotional folder so you have a better idea of what I am talking about. 

I had to go all the way to the newest part of the terminal in Amsterdam airport, find my way through a giant crowd of Hajj passengers that were checking in and being accompanied by an even bigger group of families and friends and in the very last corner is a side entrance of which the sign says it leads to the press centre. When I am about to ring the door bell it miraculously opens and of course I'm impressed already... ;-) I entered, climbed up some stairs and entered a different world, so much quieter and calm than the hustle and bustle of the "ordinary" terminal. One floor higher, in a completely different surrounding than the "ordinary" terminal downstairs you find the lounge of the famous and important people where they rest and wait before their flight takes off. The facility is provided by the airport and is only available to the so called "very important" people from governments/embassies and such, though it's not meant for the rich and famous so you would most probably not bump into famous pop or movie stars ;-) Though from what I heard that might change in the future and become a little more commercial.
The whole occupied space seemed very large to me; though to my surprise it felt less luxurious than I had expected it. If you have ever walked into lobbies of luxury hotels then you somehow get the look and feel of the lounge.
The overall design is very modern, with dutch accents but trying to avoid typical dutch icons like tulips and cheese... ;-) Even more surprising to me was the Royal Lounge, the lounge that is used by the dutch Royal Family during their stay at the airport.

I felt it is very modest, in a very modern design in white, blue and orange tones. A little cabinet holds the toys for the children, a few "family" photos try to give it a little more "personal" touch. The couches you see on the photo are standard and can be bought in stores I have been told but have been modified for better, slightly more comfortable seating (as they are very  [too?] low). But there were no immense luxuries that you might expect in the Royal lounge. Other space of the VIP lounge is used for a bar or other lounge rooms,

all in modern designs with more or less subdued colors or here and there a colorful accent like you see here in the bar. There is even a shower room which is a pleasant walk-in shower room, yet not overly luxurious, again something you will find in First Class lounges of airlines. Finally, the lounge even offers a pleasant waiting room for the drivers of the limousines of the VIPS where they can wait in a pleasant and comfortable (yet a little hidden and windowless) space for their next duties, including free coffees and soups... ;-) Last but not least, a sober not to big room is used for press conferences at the airport. I liked its design, a light, white walled room with black chairs (only one in a special "cow" design) on a carpet that was made from a photo that shows an airview of the landscape on approach to the airport while the ceiling shows the blue sky above the airport.
All in all, I think one can compare this lounge a little bit with the First Class Terminal that my employer offers at its hub in Frankfurt. Though I have never seen it personally I think one can compare the features and design and concept of the terminal with that of the smaller VIP lounge in Amsterdam. 
The funny thing was to learn that many features designed by the architect do look great from a designer's point of view but are terrible to work with from an employee's point of view :-D 
We have the same problem at our ticket counter which looks great but has some serious design issues - but that of course is another post yet to be written. ;-) 
I am very thankful to have been able to see the lounge, as it's truly something very special only few people will ever see. Hopefully I could give you a little impression on my imaginary walk around this lounge.
A very important hug.

1 comments:

RVBM said...

Schiphol is indeed an excellent airport.